Healthcare ERP

Pharmacy staff were juggling 3+ disconnected tools for inventory, billing, and prescriptions, causing slow checkouts and stock errors.

Shadowed pharmacists across multiple stores, mapped the full prescription-to-bill journey, and benchmarked five competing ERPs.

Pharmacy operators, billing staff, and store managers who need speed at the counter and visibility at HQ.

Most pharmacy ERPs over-index on inventory and ignore the counter experience. Opportunity: design the billing surface as the primary workspace.

• —Compliance and prescription validation rules
• —Designing for low-tech-comfort staff
• —Supporting both walk-ins and home delivery in one flow

Counter-first ERP. Optimize for time-to-bill, then layer admin reporting and inventory intelligence on top.

• 1.Prescription intake (walk-in / upload)
• 2.Stock check and substitution suggestions
• 3.Billing with insurance and discount rules
• 4.Inventory deduction and reorder flag
• 5.Admin reporting per store and SKU

• 1.Customer hands over prescription
• 2.Pharmacist bills in under 60 seconds
• 3.Customer pays and receives digital invoice
• 4.HQ sees the transaction in near real time

• —Counter billing console
• —Inventory and expiry tracker
• —Multi-store admin dashboard
• —Customer profile and order history
• —GST-compliant invoicing

Delivered Figma flows, dashboard layouts, and a clickable prototype. Partnered with engineering on data model and edge cases.

• —Design the highest-frequency screen first
• —Compliance rules belong in the workflow, not on top of it
• —Operators trust products that respect their muscle memory